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  • If you have questions about your membership, please select the “Existing Membership” option.
  • If you want more info/have a question about the Ensoulment Den membership, please select the “Pre-Purchase Question” option.
  • If there’s an error on the website you’d like to notify us about, please select the “Reporting a Site Bug” option.

Frequently Asked Questions

Here are some frequently asked questions:

Is this membership suited to me?

The Ensoulment subscription is suited to anyone at any point of the spiritual path – from beginners, all the way to long-term veterans. If you feel alone or lost, value down-to-earth spirituality, and need a safe spiritual support space, this is the place to be. 

Ensoulment is suited to you if you’re interested in your physical, mental, emotional, and spiritual expansion. However, Ensoulment won’t be suited for you if you’re disinterested in going deep, want to focus on certain peripheral topics (such as twin flame relationships/empaths/old souls – see our books for that), or discuss conspiracy theories, new age ideas, and so on. We’re all about down-to-earth spirituality and the shared human experience, and as such, we’re suited to mystically-oriented human beings who resonate with that approach.

How is the content for this membership delivered?

The content for this membership is delivered via the custom-built membership portal that has been hand-crafted and architected by Mateo Sol. Simply log in and you’ll get access to everything!

Can I purchase a one-month membership only?

We offer a three (quarterly) or twelve-month (yearly) membership subscription to ensure you have the greatest amount of time to absorb and integrate the materials. A one-month membership, unfortunately, doesn’t allow for that.

What if I can’t keep up with the material each week?

That’s totally fine. Everything will be waiting for you! There are no time restrictions or rules here. We encourage you to go at your own pace and honor your inner rhythm. 🙂

What’s your philosophy surrounding tarot/oracle readings?

Here’s Aletheia’s philosophy:

“I don’t approach tarot in a way where I tell you what you should do or predict what will happen. I treat tarot and oracle cards as mirrors of the soul; as invitations to deeply contemplate our lives, choices, and habits. I see tarot and oracle cards as present moment doorways to profound realizations and epiphanies. I deliberately choose to avoid a predictive or prescriptive approach to tarot, meaning that I do not predict the future or read about other people in your life, ever. Full stop. Instead, I have a psychospiritual, present moment, and Soul-centered approach to the cards. I focus on asking questions, not giving interpretations.”

Can I cancel my subscription?

Yes, you can cancel your subscription any time by going to your “Profile”, clicking the “Membership” tab, and then the “Subscription” tab. If you are currently logged in to your account, you can click this link to take you automatically there.

What is the refund policy?

Due to the digital nature of this content, there are no refunds. We want kindred spirits who are totally invested in and ready for their profound spiritual development. If you don’t yet trust us as teachers/guides or trust yourself to learn from us, you can read more of our articles which are freely available on our website (there are hundreds of them), listen to our YouTube recordings, or order any of our books or journals, available on our shop or on Amazon. From there, you can see if your trust grows. Please take a moment to deeply consider your needs before committing to purchasing this subscription. If you have questions before purchasing, please reach out to support.

Postal Address

Aletheia & Mateo, PO BOX 3240, JOONDALUP, WA, 6027, Australia